Code of Conduct
For the enjoyment and safety of all our tour guests, guides, venue staff and other people we come into contact with on a tour, Leeds Beer Tours operates a code of conduct which applies to all tour guests, without exception. Below is some more information; please read this thoroughly before attending a tour.
Discrimination will not be tolerated
No fancy dress
Do not turn up to a tour already under the influence of alcohol
Illegal substances will not be tolerated
It is extremely important to us that our tours are a safe and enjoyable experience for all. As such, Leeds Beer Tours will not accept any form of discrimination on any grounds including, but not limited to, gender, sexuality, race, religion or belief, social class, health, age or disability.
We will always seek to protect our tour guests in the event of any form of discrimination or concern for safety; if you feel unsafe at any point please alert your Tour Guide immediately who will move you to a safe space and ensure your well-being.
If you feel you are unable to alert your Tour Guide, in the first instance please let a member of bar staff know either in the venue you are in as part of the tour, or the nearest tour venue if the group is walking between venues at the time.
Where a tour guest is a victim of discrimination inside a venue, the Tour Guide will report this to the venue's management for appropriate action to take place. It may also be reported to the Police with the victim's permission.
The Well-being of Others
Tour guests are expected to act in a well-behaved manner.
At the discretion of the tour guide, if it is felt a tour guest is behaving in a discriminatory way towards other people (including but not limited to, the Tour Guide, other tour guests, bar staff or members of the public), then that guest will be asked to leave the tour. The Tour Guide will move the tour guest away from the rest of the group, explain the reasons for the decision and escort them away from the venue.
Tour guests who are asked to leave the group as a result of this will not be offered a refund.
Any offense may be reported to the Police.
No Fancy Dress
We welcome groups on our tour who may be celebrating a special occasion, however some of our venues are not keen on fancy dress. As such, there is a blanket no fancy dress policy on all of our tours.
Any individual(s) who arrive on a tour in fancy dress will be asked to leave the group to change into something more suitable and will be allowed to re-join the group afterwards. Individual(s) who choose not to re-join the tour do so of their own accord and will not be offered a refund.
Under the Influence of Alcohol
If someone arrives at a tour already under the influence of alcohol and the Tour Guide feels that this risks the safety and enjoyment of others, the individual(s) will be removed from the tour and will not be offered the opportunity to re-join later. Any individual(s) removed from a tour for this reason will not be offered a refund.
Any individual(s) caught in possession of, or using, what the Tour Guide suspects to be illegal drugs will be asked to leave the tour. If this occurs in a venue, the venue will also be notified. Any offence may be reported to the Police. Any individual(s) removed from a tour for this reason will not be offered a refund.
If you would like to get in touch about this policy, please email Mike Hampshire at firstname.lastname@example.org